FAQ’s

Why use visual supports?

Many people with Autism are visual learners, and visual supports play an important role when teaching students with Autism and additional needs. The information is there in front of them to look at and refer to as many times as they need.

Simply adding visual supports to your daily routine can lower anxiety by knowing what is happening next. Also helping with task completion, independence and transitions, resulting in less behaviours. 

All of our visual resources for students with Autism use PECS (Picture exchange communication system) which is widely used in schools and education settings. The chances are that your child or student is already familiar with this form of visual supports, and by using this at home offers consistency. 

Many of our creations can also be personalised to include your own photos and text that is personal to each user, making our visuals powerful learning tools. 

How long will my order take?

All of our products are handmade and made to order. Please allow approximately 3-5 days for orders to be processed and dispatched, excluding the weekends. This excludes communication books and let’s chat books which take approximately 2 weeks. 

Please note that Auspost have been experiencing some delays recently due to the impacts of COVID19, please be mindful of this when placing an order as such delays are out of our control. 

Can I use my NDIS funds to buy your products? 

You sure can! If you are self managed or plan managed you should be able to use your NDIS funding to buy our products under  ‘low cost assistive technology also known as AT’. This funding can be accessed from core / consumables. If you do not have enough funding in core / consumables you may be able to use a different category to access funds, If you are unsure please check with your LAC or support coordinator, they will be able to advise you on this. 

Are you an NDIS registered provider?

At this time we are not a registered NDIS provider, this is something we hope to become in the coming months. However, you can still use your NDIS funds to buy our products if you are self managed or plan managed.

Are you able to create visuals for something specific I need? 

Yes! If there is something specific that you need but can’t find, feel free to contact us with your idea. If we are able to create the product for you we can supply you with a no obligation quote. 

Do you have permission to use PECS? 

Absolutely! We are licensed with Boardmaker.

PCS® by Tobii Dynavox® All rights reserved. Used with permission.
PCS® and Boardmaker by Tobii Dynavox® All rights reserved. Used with permission.

What shipping carrier do you use?

All of our products are shipped with Australia post

Can I return my items? 

Unfortunately we are unable to accept returns or exchanges on personalised items.  For refunds of non personalised items must be returned within 2 weeks of the purchase date. The items must be unused and in the same packaging with proof of purchase. You will be responsible for shipping costs to return the item. Unfortunately we are unable to refund after the 2 week period. Please email us if you wish to return an item. 

Do your products contain small parts? 

Yes, Some of our products have small parts.  There are velcro dots on the back of some symbols and could be harmful if swallowed. Please do not leave these products with small children unsupervised.