FAQ’s

How long will my order take?

All of our products are handmade and made to order. Please allow approximately 3-5 days for orders to be processed and dispatched. This excludes communication books and let’s chat books which take approximately 2 weeks. 

Please note that Auspost have been experiencing some delays recently due to the impacts of COVID19, please be mindful of this when placing an order as such delays are out of our control. 

Can I use my NDIS funds to buy your products? 

You sure can. If you are self managed or plan managed you should be able to use your NDIS funding to buy our products under  ‘low cost assistive technology also known as AT’. This funding can usually be accessed from core / consumables. If you do not have enough funding in core / consumables you may be able to use a different category to access funds, your LAC or support coordinator will be able to advise you on this. 

Are you an NDIS registered provider?

At this time we are not a registered NDIS provider, this is something we hope to become in the coming months. However, you can still use your NDIS funds to buy our products if you are self managed or plan managed.

What shipping carrier do you use?

All of our products are shipped with Australia post

Can I return my items? 

Unfortunately we are unable to accept returns on customised orders. 

Do your products contain small parts? 

Yes, Some of our products have small parts.  There are velcro dots on the back of some symbols and could be harmful if swallowed. Please do not leave these products with small children unsupervised.